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Flight disruptions are among the costliest of issues airline operators face today. Departure delays, journey diversions and last-minute cancellations cost the airline industry billions of pounds every year — and if handled incorrectly, they can damage your brand reputation too.

While reasons for disruption are often beyond anyone’s control — be it adverse weather conditions, technical difficulties, or air traffic restrictions — you can still give your customers the best quality of service with CMACs Delay and Divert solutions.

At CMAC, we understand that when your planned flight schedule is disrupted, every second counts. That’s why we provide seamless solutions to ensure that the impact of these circumstances is minimised for passengers and crew.

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Available 24/7/365

Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.
Global coverage

Our services cover countries all across the globe, ensuring you can get your people where they need to be.
Investing in technology

We invest in technology to ensure the best possible customer experience.

What we do

With years of experience and in-depth knowledge of disruption management, CMAC ensures you’re ready to respond when a disruption happens. With CMACs Delay and Divert Solutions, you can invoke mass transport and accommodation services when a flight is cancelled, delayed or diverted to a different airport.

We take on the administrative burden of contacting suppliers with your requirements so you can focus on resuming flight services as quickly as possible. Whether you’re dealing with planned diversions or emergency delays, we’ll find the vehicles and accommodation you need to ensure the welfare of your crew and passengers, however complex your requirements.

Better still, we’ll help you reduce your exposure to EU261 claims and press escalation to protect your finances and your reputation. Everything we do preserves the loyalty of your customers for your future success.

At CMAC, we offer our award-winning Flight Delay and Divert Solutions to airlines across the globe.

We are experienced

We’ve helped clients navigate major events like the Beast from the East, Storm Ionas and the repatriation of Thomas Cook customers.

We are experts

Our in-depth knowledge of disruption management, combined with a global presence and strong supplier relationships contributes to our success.

We are reliable

Reduce passenger compensation claims with a rapid service that meets your obligations under EU Regulation EU261/2004.

0333 358 0156

Set up a corporate account

We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.

Call us today on 03333 207 100

Call us today on 03333 207 100

Call us today on 03333 207 100

Call us today on 03333 207 100

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Request a callback...

Available 24/7/365

Global coverage

Investing in technology

Accommodation solutions

What we do

We are experienced

We are experts

We are reliable

Set up a corporate account

Call us today on 03333 207 100 to speak to a member of our team