Travel Missed Connections

Missed Connections

  • A hassle-free, on-demand service

  • An intuitive online tool for speed and simplicity

  • Peace of mind for passengers

  • An international network of approved transport and accommodation providers

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Aviation often experiences unavoidable disruptions, resulting in outbound journeys being delayed and causing millions of passengers to miss their connecting flights each year.

Disrupted itineraries can be seriously frustrating and complex to manage, particularly in major hub airports where your team may be dealing with multiple scenarios across several flights. Having a centralised solution at your fingertips is vital for keeping your customers happy and protecting your reputation.

CMACs missed flight solutions certify that protective measures are in place, providing constant peace of mind, even when things go off track. Combining our passion for people with the power of today’s technology, CMAC ensures a superior customer experience, regardless of any interruptions on the flight path

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  • Available 24/7/365

    Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.

  • Global coverage

    Our services cover countries all across the globe, ensuring you can get your people where they need to be.

  • Investing in technology

    We invest in technology to ensure the best possible customer experience.

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What we do

CMACs solutions are designed so that when a disruption happens, you’re ready to respond. We provide the missing segment to interrupted journeys, delivering alternate transportation and accommodation to passengers when they need it most.

We provide a hassle-free, on-demand service, allocating the optimum choice of vehicles and lodging for customers of airlines and ground handling organisations. With our support, you can easily assist travellers who have experienced a missed flight connection, seamlessly reshaping their journey to ensure they can reach their destination safely and comfortably.

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How we do it

Utilising purpose-built technology, CMAC has access to an unrivalled international network of approved transport and accommodation providers. Our state-of-the-art online tool allows both airline and ground handling personnel to quickly book hotel rooms. This is easily achieved online and with the added benefits of preferential rates and centralised costing.

We allocate suppliers on-demand and as close to the airport as possible, providing convenience to passengers and crew, and therefore reducing costs. As well as accommodation solutions, the platform allows users to include transport for customers when airport accommodation is unavailable.

Our expert aviation team are available round the clock to provide a bespoke solution, designed to maximise customer satisfaction, improve the management of operations and alleviate passenger confusion and frustrations.


Why choose CMAC Group?

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We’re industry experts

We have a track record of successfully managing transport and accommodation requirements to help get your customers on their way without further delay.

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Technology Tailored To You

Our custom-built aviation portal is designed to empower our customers. It delivers a complete overview and management of passenger transportation and accommodation during disruptions.

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We’re professionals

We have the unique experience to execute unrivalled aviation solutions to the highest possible standard. CMAC brings proven expertise, tools and processes that we use to supercharge your success.

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Contact us to learn more

If you’d like to learn more about our missed connection services, get in touch with our team of experts today.

Our control centre can answer any queries you may have and are open 24/7: call now on 03333 207 100.

Alternatively, you can enquire by filling out our contact form and we’ll be in touch shortly.

Call 0333 358 0156

Set up a corporate account

We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.

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Frequently asked questions

How quickly can we be set up on the missed connections portal?
We can quickly set up your secure online portal allowing you to book accommodation, hotel meals and transport seamlessly in minutes.
Can we see live HOTAC bed stock availability?
Yes - CMAC have live integrations with several partners to provide clients with live availability.
Do you offer refreshment vouchers?
You are able to include hotel meals as part of your booking (breakfast, lunch and dinner) for displaced passengers.
Are we able to see costs before we book?
Yes - we ensure full transparency is provided and all costs are clear before you select your preferred hotels and rooms.
Is your service available around the clock?
Absolutely - our missed connections solution is available online, however if you require offline support our teams are available 24/7/365 to assist you.


A must have for disruption handling. It allows us to react quickly and effectively to securing accommodation or transportation in the event of any short-term cancellation or delay. This digital service has significantly improved the customer experience and has contributed to internal efficiencies behind the scenes.

Chris Bristow

Deputy Station Manager, Lufthansa


Since working with CMAC we can quickly and seamlessly book transport and accommodation to minimise passenger disruption and reduce frustrations when itineraries don't go to plan. This is vital to protect our reputation and keep customers happy.

Ana Filipa

TAP Portugal


This makes our life much easier especially when knowing that the passengers and us are in good hands and they are available 24/7, reliable and always happy to assist. The personal service we receive makes us choose CMAC on every occasion we require assistance.

Haim Msika

UK Ground Ops, ElAl Israel Airlines

Call us today on 03333 207 100 to speak to a member of our team

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