Travel Onward Travel

Onward Travel

  • Network of the UK’s top breakdown recovery clients

  • Industry-leading onward travel services

  • Appropriate and cost-effective solutions

  • An intuitive booking system for simplicity and speed

Unforeseen breakdowns are never convenient, especially when there's not a quick-fix solution to the problem.

As not all issues can be fixed at the side of the road, breakdown recovery specialists must have systems in place in case the worst should occur.

Sometimes known as ‘alternate transport’, onward travel provides road users with the necessary means to complete their journey when things don’t go as planned. At CMAC, we have a vast amount of experience in supporting nationwide solutions for world-leading breakdown recovery clients.

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  • Available 24/7/365

    Our team are available to you, 24 hours a day, 7 days a week, 365 days a year, so you are never without us.

  • Global coverage

    Our services cover countries all across the globe, ensuring you can get your people where they need to be.

  • Investing in technology

    We invest in technology to ensure the best possible customer experience.

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What we do

CMAC is committed to its clients. We’re proud to service a large number of the UK’s leading breakdown recovery brands with industry-leading onward travel services.

We strive to raise the bar for alternative transport solutions within this sector, as we continue to provide around-the-clock expertise to our clients.

We give you the tools you need to ensure that motorists are supplied with an appropriate and cost-effective solution when their vehicle can’t be fixed at the roadside. Our extensive supplier network enables a vast range of vehicles to be dispatched quickly and safely, all of which comply with outstanding operational standards of delivery.

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How we do it

Our exceptional service delivery team and advanced technology systems - built and refined specifically for our onward travel clients - minimise stressful situations for breakdown recovery specialists and their members.

We provide a total end-to-end solution with a clear customer journey, from real-time SMS notifications to the delivery of an efficient service. Our intuitive yet simple tailored booking and management platform is built to support your employees across all business functions. With proactive monitoring, service support and issue resolution management, we’re available for 24/7/365 support.


Why Choose CMAC Group?

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We're reliable.

CMAC is experienced in delivering a high volume of time-critical journeys, both in major cities and more remote locations.

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We're responsible.

We have a first-class supply chain network with a focused compliance programme, providing a best practice duty of care for travellers.

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We're resourceful.

We have access to the UK’s most extensive, highly-responsive supply network. Our vehicles are vetted, primed and ready to go.

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Contact us to learn more

If you’d like to learn more about our onward travel solutions, get in touch with our team of experts today.

Our control centre can answer any queries you may have and are open 24/7: call now on 03333 207 100.

Alternatively, you can enquire by filling out our contact form and we’ll be in touch shortly.

Call 0333 358 0156

Set up a corporate account

We’ll be in touch shortly to learn about your requirements, provide answers to your specific ground transport questions and review ways CMAC can help your business.

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Frequently asked questions

Do you operate outside of the UK too?
Yes, CMACs onward travel and accommodation services extend beyond the UK. To check if we operate in your area visit our locations page.
Do CMAC cover unconventional, rural locations?
Yes, no matter the time or location CMAC will ensure that your members are never left stranded. Through CMAC you will have access to the most extensive network of approved, safe, and reliable suppliers. Furthermore, to enhance location precision and efficiency CMAC have partnered with What3Words, allowing us to pinpoint specific locations no matter where your members are.
Will our members receive onward transport confirmation?
Yes. You can add the traveller details to the booking to ensure members receive SMS confirmations and details such as vehicle and driver information, ETA, and a relevant contact number. They will also be provided with real-time GPS tracking of their vehicle.
What are the benefits of your portal?
CMACs dedicated onward travel portal will provide your team with an integrated booking tool, meaning your team can schedule vehicles bookings, amend or cancel bookings, specify any special requirements and view real-time tracking of transport. Our portal is fully customisable, meaning that data fields can be configured to suit your requirements. We can also ensure that your travel management policy is adhered to by booker, providing you with total governance over spend, distance and many other important KPIs.
How long will it take for help to arrive?
This depends on the location of the incident, however once the booking has been placed, a driver will be dispatched ASAP.

Call us today on 03333 207 100 to speak to a member of our team

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