We look forward to supporting your business, employees and customers with safe and reliable ground transport solutions throughout the summer season and beyond.
Capacity
We understand the importance of having the right team in place to provide exceptional support to our customers.
That's why we're continually investing in recruitment and training to ensure that we have the capacity to assist you, whilst ensuring our team possess the skills and expertise to tackle every situation.
This year, we've grown our Operations team by 20% and strengthened our management expertise, enhancing our support capabilities and ensuring that there is always a highly trained specialist available around the clock to provide assistance.
We have also increased our presence in key locations such as Spain, Portugal, and Greece, enabling us to provide local assistance and expertise in these destinations, giving you added peace of mind.
Improving quality through training
We are dedicated to providing exceptional customer service, and that starts with ensuring our team members have the knowledge and skills to meet our high standards.
To support this commitment, we have expanded our Quality and Training team, and they have been working with our Operations team members in both the UK and Barcelona, conducting training programs to enhance their knowledge and customer service skills.
By investing in our employee’s development, we aim to continuously improve the level of service we provide to our clients and our customers.
We want every interaction with CMAC to be a positive and seamless experience, and our skilled and knowledgeable team members play a vital role in achieving this goal.
- Technology
To ensure we meet the evolving needs of our clients, we are continually refining and enhancing our technology.
Here are some of the recent additions and improvements we have made:
- Improved Aviation Customer Portal
Our aviation partners now have access to an enhanced customer portal that offers a range of benefits, including:
Streamlined booking process. We have optimised the booking process, reducing the number of clicks required and making it quicker and easier for you to make bookings.
Enhanced user experience. We have made the portal even more user-friendly, allowing for a smoother and more efficient journey.
Live chat. Our live chat feature enables real-time communication with our support team, ensuring prompt assistance when you need it most.
Clear differentiation. We have introduced clear differentiation between "Passenger" and "Crew" bookings, allowing for easier management of travel arrangements.
Fully configurable setup. Our portal is fully configurable to meet the unique requirements of individual airlines, ensuring a tailored experience that aligns with specific needs.
Automated passenger-to room ratio. We have implemented an automated passenger-to-room ratio feature, simplifying the process of assigning accommodation to passengers.
Smartlinks is an innovative service that offers a seamless solution for airlines and Travel Management Companies (TMCs). It provides travellers with a single-use booking link that can be accessed through various channels like an app, SMS, or email.
Smartlinks gives customers direct access to real-time availability of CMAC's extensive integrated network of transportation options, including taxis, private hire vehicles, wheelchair accessible vehicles, MPVs, and coaches.
Additionally, it provides access to our wide range of accommodation options, from global hotel chains to regional hotels and smaller independent providers.
Whether it's handling disruptions or managing staff transport, Smartlinks puts the control back in the hands of the traveller, so they are empowered to book and manage a solution that works for them.
We are thrilled to announce our recent collaboration with Checkedsafe, an award-winning vehicle compliance system.
This partnership reinforces our dedication to delivering the safest managed ground transport solutions across Europe and beyond.
Checkedsafe's advanced compliance system enhances our ability to maintain the highest safety standards in our operations. By incorporating their innovative technology into our processes, we can ensure that our network consistently adheres to compliance measures, providing clients with the utmost peace of mind.
We believe that this partnership will not only enhance the value we offer to our network, but also further solidify our position as a trusted provider of managed transport solutions.
Read the full details: https://loom.ly/RmtBV8c
- Growing together.
Elevating our service.
Earlier this year, we underwent a restructuring process and successfully established four new Strategic Partnership Managers, each leading a dedicated team focused on providing exceptional support to our clients.
Throughout the year, our Strategic Partnership Managers and their teams have been hard at work, collaborating with you to strengthen our relationships and deliver an elevated level of service.
By aligning our teams with specific client sectors (including Travel Management Companies and Private Sector, Onward Travel, Public Sector, Aviation and Rail) and dedicating resources to support their requirements, we are confident that these changes have had a positive impact on how we deliver our services.
- Even more locations.
Did you know that CMAC's award-winning solutions are accessible in all six continents, spanning 62 countries and 145 cities?
To explore our extensive network and learn more about our locations, click here:
https://www.cmacgroup.com/loca...;
Wherever you’re based, in the UK, Europe or anywhere in the world, CMAC is there to help you meet your travel and accommodation challenges.
Get in touch by emailing us on hello@cmacgroup.com
- Communications.
Ensuring that all our clients and their travellers can contact us at any time of the day or night is key.
Here’s how you can get in touch with us:
- Customer Booking Portal
If you need to amend or cancel a booking, you can do this easily via the portal.
- Live chat
You can also contact an advisor day or night via the live chat function, this is located in the bottom right-hand corner of the customer booking portal.
- Phone call
If you are unable to reach a solution through the portal / live chat and require urgent assistance, you can call us 24/7, 365 days a year on 0333 358 0156.
Alongside this, CMAC’s experienced and Strategic Partnership Managers are pro-actively managing your account. They will be in touch, in line with the pre-agreed timelines, to ensure you have all the information required to run a successful ground travel programme.
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If your customers need urgent assistance and want to get in touch with us, the best way for them to do so is by dialling 0333 358 0156.
We are currently receiving many requests from customers via our website. We would appreciate it if you could take the time to let travellers know that the best way to get in touch directly with CMAC is via telephone to ensure all urgent requests are dealt with promptly.
We welcome all feedback from clients and would love to hear your ideas on how we can improve our communications channels.
